Dear ...,
As part of our security measures, we regularly review activity in the
PayPal system.
During a recent review, we noticed that we have not received any proof of
address or proof of identity documents from you yet.
Please provide one of the following identity documents:
•A copy of your Passport,
•A copy of your Driver's License,
•A copy of an official government issued document including your date of
birth.
Make sure that the information on your documents is identical to the
information you registered on your PayPal account, and that your documents
haven't expired.
Please also provide one of the following address documents:
•A copy of a recent utility bill (issued within the last 3 months),
•A copy of a recent bank or credit card statement (issued within the last 3
months),
•A copy of your Certificate of Residence.
All your documents must be fully visible. We can't accept partial documents
and you might have to send them again.
You can upload this information into your PayPal account by logging into
your account and clicking "Resolution Center" near the top of the page.
Alternatively, you can fax the requested information to 14025375732, Attn:
PayPal Compliance Department.
If you are faxing information, please use the cover sheet provided in your
account. You can access the cover sheet by clicking on "Lift your account
limits" and selecting "Lift limits" or "Fax documentation." The cover sheet
contains information specific to you. Using the cover sheet ensures that
your documents are received and handled in a timely manner. Make sure to
include the email address registered on your PayPal account in the
correspondence.
Note that we can't accept email attachments. If you email us attachments,
we'll still require you to upload or fax your documents.
To ensure your documents are reviewed as quickly as possible please send an
email stating your case number to
[email protected]. To find your case
number, click "Resolution Center" near the top of the page, and click "Open
Cases." Your case number starts with PP.
Yours sincerely,
Asyrani
PayPal