Well Good morning peoples!
Anyways sorry I've been gone for a bit, still trying to get my comp running and getting pretty peed about it. Anyways...
I have had many discussions with managers at Intel about the reasoning behind the TIM instead of solder like sandy bridge. Stig said it was because that they were cracking the dies and killing them. He is completely correct, they said for some reason with the high to low load tranfers of heat that the die would slowly crack over time.
I asked then why the reasoning for some much glue to hold down the IHS. They said it was because with the fluxless soldering on sandy bridge it actually helped hold the IHS on. Which makes sense because if you ever watch a delidding of a sandy bridge and they torch them off they literally pop right off the die when the solder is warm enough. I bet you they were forced to use more glue as more of a precaution to keep these IHSs on for their customer "us" so that trying to takke off a big bulky heat sink and the latch can sometimes were at the bond in the glue and make the IHS simply come off.
Im actually impressed Intel went to so much trouble think about it. They would have had to completely redo their assembly lines and manufacturing processs to make their product perfectly usable. An as a business major that's perfect sense, as you have limited time to redo your process and give enough of these out to sonsumers before the launch. You have to give them credit for that.
The grey "goop" TIM they used is pretty good I've found it once a while back and I need to try it.
Now with the newer ivye chips and the fluxless soldering on those bad boys.
1. Different socket different die size.
2. Die must be bigger to take the 2011 motherboards orders and such including twice the ammount of RAM as its 1155 brother.
Kako to da je IB-E imun na ove probleme? Logicno bi bilo da koriste isti TIM metod i na IB-E procesorima posto je mnogo veca steta ako skuplji die "napukne".I have had many discussions with managers at Intel about the reasoning behind the TIM instead of solder like sandy bridge. Stig said it was because that they were cracking the dies and killing them. He is completely correct, they said for some reason with the high to low load tranfers of heat that the die would slowly crack over time.
Allan: Hello. Thank you for using the Intel Customer Chat Support service. We are glad to be of service. How may I help you?
Jonathan Puhl: hello!
Allan: hi
Jonathan Puhl: I have a heck of a problem with my cpu
Jonathan Puhl: I have an issue with my cpu
Jonathan Puhl: woop[s
Allan: what is the processor model?
Jonathan Puhl: 3770K
Allan: ok, how may I help?
Jonathan Puhl: I have spent the last month and 800 dollars to diagnose my issue with booting into windows and it sadly points to my processor
Jonathan Puhl: but it boots fine through bios with no errors but i can't make it into any OS or reinstall my w7
Allan: what is the motherboard model number?
Allan: and memory speed or part number>
Allan: ?
Jonathan Puhl: i have 2 motherboards i've tried this on
Jonathan Puhl: the p8z77-v premium
Jonathan Puhl: and maximus V gene
Jonathan Puhl: 1600 mhz memory as well
Allan: what would you like to do with the processor? I can offer warranty for it since this is covered for 3 years
Jonathan Puhl: how long would it take to get a replacement through you guys though?
Jonathan Puhl: im in a pretty tight time crunch
Allan: Please read our replacement process as follows:
Allan: you need to send the processor back to us, as soon as we receive it, we will release the new item and the estimated delivery time will be approximately 7 - 10 business days. Product returned with Physical Damage (damage to the product due to external causes) will be returned as received
Allan: or the other option is cross ship it
Allan: For urgent part replacements, we offer the Cross Ship option "depending on our inventory", we will ship the part first, then you can return the defective part in the same box, with the prepaid label that will be included.
Allan: This procedure has a non-refundable cost of $25.
Allan: Once we gather CC information we will charge the total amount price of the processor and the shipping cost. Once we receive your processor back we will refund the cost of the processor
Jonathan Puhl: hmmm
Jonathan Puhl: how many days does cross shippign take usually?
Jonathan Puhl: 7 days area liek normal?
Allan: If I place the order for cross ship, Intel will ship the processor next business day
Jonathan Puhl: how long will it take to get to me though?
Allan: by tomorrow afternoon you will get it or Wednesday morning.. For sure is next business day
Jonathan Puhl: wow thats pretty crazy shipping actually
Jonathan Puhl: I have another question
Allan: sure
Jonathan Puhl: a buudy of somone I know is curious about being able to send in a Delidded Ivy bridge I believe a 3570K
Jonathan Puhl: the IHS is all normal with information on it and he can glue the IHS back on no problem
Jonathan Puhl: would you guys take those?
Allan: if the processor 3570k is under warranty, Intel will replace it.
Allan: But bear in mind, it's one processor per order
Jonathan Puhl: even with the IHS being taken off and put back on?
Allan: yes, that is no problem, actually, if you send in the 3770k, you need to pull it out to read off the markings
Jonathan Puhl: actually
Jonathan Puhl: i have the IHS near me
Allan: with processor markings engraved on it, we validate the warranty
Jonathan Puhl: thats amazing
Allan: ok, in order to setup the RMA, I need complete processor information, this is located on the metal surface from top to bottom.
Jonathan Puhl: do you need the 4 digit code loccated ont eh PCb?
Allan: yes, that is correct.. I need every line on the processor
Jonathan Puhl: that bottom line I don't have as it's in my comp but i can come back later and set this up
Allan: sure, that's no problem
Allan: see here to check how the processor marking looks like
Allan: http://www.intel.com/support/processors/sb/CS-030330.htm
Allan: please take note of your service ticket number. This will serve as the reference number for your inquiry today 8000751148
Jonathan Puhl: thank you very much Allan I really appreciate this, I will gett he information you need and Glue the IHS back ona dn get it ready for you guys
Jonathan Puhl: i ahve the referance number thanks
Allan: you are welcome.
Jonathan Puhl: One quick question I have for you guys
Allan: yes
Jonathan Puhl: I have seen 2 accounts of cracked dies on 4770K's
Jonathan Puhl: any idea why that might have occured?
Jonathan Puhl: they delidded their cpus and then they were running and then it stopped workign and the dies were cracked?
Allan: cracked as an "damage"
Allan: ?
Jonathan Puhl: yes they have a hairline crack int he die itself
Jonathan Puhl: the cpu's wont run or post
Allan: for that, Intel will request some pictures before replacing the unit. there is an inspection before approving any RMA
Jonathan Puhl: here i can link you a picture
Allan: This type of damage is not covered under warranty, that is why we need pictures
Jonathan Puhl: exactly
Jonathan Puhl: http://www.overclock.net/t/1417554/killed-my-4770k
Allan: please send the picture at *****************************
Jonathan Puhl: I will pass forward that information to them
Allan: sure
Jonathan Puhl: thank you so much for the help Allan. If there is a ratig I can do after this i'd be more than happy
Allan: sure, thanks
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