Dear Sir/Madam,
Thank you for contacting AliExpress regarding Main Order about Sub Order.
In regards with your concern about your order, or us to process your request, please be advised to provide us with the following:
• Return Shipping Label must include information:
1. The address buyer returned
2. Return tracking number
3. Tracking updates showing delivered
• Shipping fee invoice must include information:
1. Tracking number matched with the return shipping label
2. Buyer payment record (cannot be hand written)
Please respond within 24 hours. If we do not receive a response within that time frame, we will automatically close the case.
We apologize for any inconvenience this may have caused and appreciate your understanding. Thank you for your understanding and cooperation.
Best regards,
AliExpress Customer Care
www.AliExpress.com
Dear support,
before answering your demands, I want to explain how sending a package from Serbia to China works. AliExpress only accepts packages sent through the Serbian post office. When I arrive at the post office, I explain to the clerk the type of goods I need to send and the destination. Based on the product, weight, shipping method, and destination, they calculate the fee I need to pay. In Serbia, we don't have terminals that print receipts. The clerk gives me a form to fill out, then re-enters the data into the post office software and prints a form which is stamped digitally with the post office number, ID, date, tracking number, weight, and price in RSD. This stamped form serves as the official receipt.
To track the package, go to
https://www.posta.rs/eng/alati/pracenje-posiljke.aspx and enter and select the "Track" button. You will see the statuses which prove that the package has left Serbia.
The Post of Serbia is the largest infrastructure and logistic business system in the country that covers the entire territory of the Republic of Serbia.
www.posta.rs
FAQ
Are postal items tracked in international postal traffic?
So far, electronic tracking of postal items being sent abroad is possible up to the point of reaching the Office of Exchange, or until the departure of the postal item from the country.
Now that I have explained everything, let's answer your questions:
• Return Shipping Label must include information:
The address the buyer returned to - written on the form and confirmed by the digital stamp of the Serbian post office.
Return tracking number - indicated by the digital stamp of the Serbian post office.
Tracking updates showing delivered - As explained above, only tracking that the package has left Serbia is possible. Go to
https://www.posta.rs/eng/alati/pracenje-posiljke.aspx and enter and select the "Track" button.
• Shipping fee invoice must include information:
Tracking number matched with the return shipping label - As explained above, the receipt shows , which has left the country. The post office guarantees that it goes to the address on the receipt.
Buyer payment record (cannot be handwritten) - Please look at the receipt; it is not handwritten but digitally stamped as 878 RSD (7 EUR).
Since I have provided you with the answers, I want to point out what I have observed:
AliExpress allowed a seller to sell fake computer equipment.
After I reported the seller to AliExpress's fraud service, they dismissed the case.
The seller is ignoring me consistently.
When I filled out the refund request, AliExpress informed me that I should request the seller to refund my cost of sending the package to China. If that wasn't possible, AliExpress promised a coupon to cover my expense.
After AliExpress refunded me $13 for the fake mouse because I proved the seller was selling fake equipment, their store is still active and deceiving other customers.
I have lost approximately 20 hours of my time writing emails, contacting support, contacting the seller, and going to the post office multiple times.
You are not informed about how the post office works in Serbia. You could find this out by asking your manager or writing a simple query to Deepseek.
I have a perfect rating score from Chinese sellers; many of them have rated me as a 5-star customer. Please check my profile.
After 1 month of waiting, you are giving me an ultimatum to provide you with an answer within 24 hours.
I consider your email quite aggressive, which is contrary to me being the victim of a fraudulent transaction with a seller who is under your contract. I don't want to wish you a nice day.
Dear Sir/Madam,
Thank you for contacting AliExpress regarding Main Order about Sub Order .
In regards with your concern about your order, we have received insufficient evidence regarding your concern, and we apologize for having to automatically close this case.
Thank you for your understanding and cooperation, it is greatly appreciated. We hope you continue to have a great shopping experience with AliExpress.
Best regards,
AliExpress Customer Care
www.AliExpress.com
Dear support,
Have you read the email? In regards with your concern about your order, we have received insufficient evidence regarding your concern?
Dear Sir/Madam,
Thank you for contacting AliExpress regarding Main Order about Sub Order .
In regards with your concern about your order, please be advise that you need to provide the needed evidence for us to process your request.
We apologize for any inconvenience this may have caused and appreciate your understanding. Thank you for your understanding and cooperation.
a.aliexpress.com
- bilo je na AE u martu za neku sicu u coin sekciji.