Here's the chat transcript. So you can see the level of competence. For the record...I obviously didn't actually follow any of his suggestions. Should have been obvious with him asking me to set priority in Win8 task manager, or to click my Windows 8 start button that as far as he knows is non-existent after looking at dxdiag.
General Info
Chat start time Oct 30, 2012 5:06:53 AM ESTChat end time Oct 30, 2012 6:21:10 AM ESTDuration (actual chatting time) 01:14:16Operator Anjay
Chat Transcript
info: Your approximate wait time is 21 minute.
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info: You are now ready to chat with Anjay.
Anjay: Thanks for contacting EA Help! My name is Anjay how may I help you?
you: Hi. I pre-ordered NFS Most Wanted. Downloaded it. And tried playing it tonight.
you: I can't get over 60fps in game though.
Anjay: Okay
Anjay: May I know the exact problem that you are facing with the game?
you: Yes. I have a 120hz monitor. But the game will not play over 60fps.
you: So everything is not smooth and hard to follow.
Anjay: I apologize for the inconvenience caused.
Anjay: I am afraid, then issue can be resolve from your side. So please contact with your PC provider.
you: It is not an issue with my PC.
you: I am running 4x GTX 680 Classified 4GB, on an i7 3770k overclocked to 4.6ghz.
you: The game refuses to play over 60fps.
you: Other games like Battlefield 3 or Medal of Honor go over 60fps no problem. But need for speed most wanted does not.
Anjay: Please refer the blew link and check the minimum system requirement for the game.
Anjay:
https://help.ea.com/uk/article/need-...m-requirements
you: I exceed all system requirements.
you: I am using a $7000 computer.
Anjay: Good.
you: But need for speed most wanted still does not go over 60fps. All other EA games I own go over 60fps without a problem.
you: Even Need For Speed World goes over 60fps.
you: There must be a problem with the game.
Anjay: Are you getting any error?
you: No.
you: It just goes to 60fps, and stays there.
you: In medal of honor, for example, I get between 140 to 200 fps.
Anjay: I understand your concern. I will do my best to help you.
Anjay: Please try these steps to increase FPS
Anjay: 1.Press Ctrl+Alt+Delete
Anjay: 2.Opens the task manager
Anjay: 3.open the processes tab
Anjay: 4.Then find out the process called BF3 and process Origin
Anjay: 5.You should do that after launching the game
Anjay: 6.Right click on each one
Anjay: 7.Set Priority
Anjay: 8.Choose High
you: That didn't change anything.
Anjay: Are you able to set priority high?
you: Yes but it has no effect.
you: The game stops at 60fps.
you: It goes up to 60fps, and stop there. Doesn't go any higher.
Anjay: Have try to run the game under new admin account?
you: There is only 1 admin account. This computer is only 2 weeks old.
you: And I re-installed Windows just 2 days ago.
Anjay: Can you create new admin account and then try to play the game.
Anjay: How to create new admin account please follow below steps:
Anjay: Click on the Windows button and then select Control Panel.
Anjay: Double-click on the User Accounts icon.
Anjay: Click on Manage User Accounts.
Anjay: Click on Create New Account.
Anjay: Enter a name for the account and click Next.
Anjay: Click on Computer Administrator.
Anjay: Click on Create Account.
you: Can you explain to me how creating a new admin account on a brand new Windows installation is supposed to get higher FPS?
you: The reason I ask is because I don't understand how this would help. And if I do it, this chat window closes. And I had to wait 20 minutes to talk to anyone.
Anjay: I am afraid, this can be resolve after changing setting of your monitor. So please contact with technical person or PC provider.
you: If this were a technical issue with the monitor, why would there not be a problem in other Origin games?
Anjay: This issue can not resolve from my side till we will not make correct setting.
Anjay: May I have some some time to find the information that you are looking for.
you: Yes.
Anjay: Thank you.
Anjay: Than you for waiting.
Anjay: Can you provide me the dxdiag report of your computer.
you: Yes
Anjay: How to send Dxdiag report, please follow below link:
Anjay:
https://help.ea.com/uk/article/how-t...ag-information
you: Yes I have it. How do I send it to you?
Anjay: How to attach file, please follow below link:
Anjay:
https://help.ea.com/uk/article/how-t...ea-help-ticket
you: Ok. I've added it.
Anjay: Please let me check it.
Anjay: I am afraid I did not receive attachment.
Anjay: Here are the steps you'll need to take to attache the file to this chat:
Anjay: Log in to the Customer Portal at help.ea.com
Anjay: Locate the open case underneath "CONTACT US" in the "MY CASES" section. (Do not open the case from within "CONTACT US")
Anjay: Open the current case you wish to attach a file to
Anjay: Scroll down to "BROWSE FILE"
Anjay: Choose the file you wish to attach and select "Open"
Anjay: Click "Add Note" to attach this file successfully.
you: Yes. I've done that. On my screen I see a download link to dxdiag.
you: *link*
Anjay: Now, please copy and paste the Dxdiag information in the chat.
you: *DXDIAG Part 1*
you: It won't all fit.
Anjay: Thank you for providing required information.
Anjay: Also please provide me the second part of the Dxdiag.
you: *DXDIAG Part 2*
Anjay: Now please follow below steps:
Anjay: Click on start button of the computer.
Anjay: Click on computer icon.
Anjay: Right click on computer icon.
Anjay: Click on manage.
Anjay: Select Device manager
Anjay: Then click "network adopter" at right side of the page.
Anjay: Then double click "network adopter" at right side of the page.
Anjay: Please ignore last response.
Anjay: Then double click on "display Adopter".
Anjay: Right click on send video driver.
Anjay: *second
Anjay: and disable and unable it.
info: Your chat transcript will be sent to *******@gmail.com at the end of your chat session.
Anjay: Are you following this step
you: yes. one second
Anjay: Sure.
you: Ok. Should I enable SLI again? It got disabled after I disabled the video card.
Anjay: Yes do it.
you: Ok. Done.
Anjay: Now please try launching the game.
you: ok. one moment please.
Anjay: Okay/
you: It still stops at 60fps.
Anjay: I am sorry to hear that you are still experiencing the same problem.
Anjay: Okay from my side I have done all the necessary troubleshooting but seems your issue requires further research. So, I am escalating the case to our higher level support team.
you: Ok. Will I receive an email later?
Anjay: Yes, they will contact you through email.
you: Ok thank you.
Anjay: Thank you for contacting EA. Is there anything else I can help you with today?