Hello,
Unfortunately we are unable to change or suspend the traffic regulation on
individual accounts and we can't reset your logs.
The traffic management is necessary to keep the prices we have right now.
Please be aware that some download manager can cause more traffic than the
actual file size.
The reason is that our system and the download managers do not match.
Downloading with a web browser will not cause any unnecessary traffic.
We check the download traffic on the last 5 days, counting from the current
date, every time you try to start a download. The sum is stated in your
premium zone main page.
If the sum is less than 25 GB, you can start the download.
If the sum is more than 25 GB, it is not possible to download.
At 00:00 CET the last day will be deducted from the calculation and a new
empty day will be added.
Therefore we do not credit you every day 5 GB.
We only check the traffic sum of the last 5 days.
Traffic calculation example:
Within 5 days you may download 25 GB. For example you may download day by day
5 GB without any interruption. An alternative is that you download 15 GB
today, 10 GB tomorrow with a break following the next three days.
Traffic calculation detailed example:
day 0 -> no downloads
day 1 -> 10 GB downloaded (15 GB left to download)
day 2 -> 5 GB downloaded (10 GB left to download)
day 3 -> 10 GB downloaded (traffic limit reached)
day 4 -> traffic limit (sum from day 0 until day 4 is 25 GB)
day 5 -> traffic limit (sum from day 1 until day 5 is 25 GB)
day 6 -> 10 GB available for download (sum from day 2 to day 6 is 15 GB)
With the button "Logs" in the premium zone you can see how much you have
downloaded on each day and from what IP-address.
If there are IP-addresses listed that you do not know, please change your
password (and maybe your e-mail address) in the premium zone using the button
„options“ and make sure that your computer and email-address are
secure so nobody could access your RapidShare-account.
Best regards,
RapidShare AG - Support Team
RapidShare AG
Gewerbestrasse 6
CH - 6330 Cham
web:
http://www.rapidshare.com
email:
[email protected]
tel: +41 41 748 78 80