We've heard your concerns regarding potential paywalls within the Roborock App. We want to address these directly and assure you of our commitment to user experience.
Firstly, the clause in Section 8.2 of the User Agreement has been in effect since 2019, not recently added as some may believe. Our recent update focused on clarifying mobile system permissions used by the Roborock App, such as location, camera, photo album, and Wi-Fi access. This enhances transparency and allows you to use the app with greater confidence.
Importantly, Roborock has no plans to introduce subscription fees for existing features or permissions you currently enjoy. All current functionalities remain completely free. You can register, use the app, and expect the same positive experience moving forward.
Looking ahead, we may introduce innovative value-added services that might require additional payment options. However, you'll be informed well in advance, and utilizing these services will always be entirely your choice. Your existing rights and benefits will remain fully protected.
We apologize for any confusion caused and deeply appreciate your continued support. We're committed to open communication and building trust with our valued users.
- Roborock