tehnicka podrska asusa kao i svaka druga tehnicka podrska, vrlo ljubazna i totalno beskorisna...
"Poštovanje,
Ukoliko niste sigurni koja komponenta pravi problem, jednino rešenje je da ovlašćeni servis ispita sve. Mi Vam preko mail-a oko testiranja ne možemo pomoći. Shodno tome, po zakonu reklamacije, molim vas pošaljite računar prodavcu od koga ste uzeli računar, ili ako ste sigurni pošaljite ploču na detaljno ispitivanje.
Srdačan pozdrav,
Marko Vezmar
From:
Sent: 25. decembar 2014 12:17
To: Marko Vezmar (ACWB)
Subject: Re: WTM20141225163002460
Poštovanje Marko,
Da pojasnim situaciju, ovaj problem se ispoljava sa SVAKOM GeForce GTX970 karticom. Medju probanim su izmedju ostalog MSI TwinFan GTX970 i Gigabyte GTX970 G1... Svaka kartica ispoljava isto ponasanje na ovoj ploči dok na drugim masinama radi sasvim normalno. Mislim da je zaista površno odmah odbaciti moje navode bez ikakvog testiranja, aktuelna verzija biosa za matičnu ploču koja je navedena medju svojim ispravkama navodi "4. Fixed Nvidia GTX 680 hang when runing with UEFI driver.", da li je zaista toliko neverovatno da sada postoji problem sa GTX 970 karticama koji bi se mogao objasniti biosom ploče u istom tom maniru?
Iskreno se nadam da će ovo biti prosledjeno na testiranje pa će se odatle utvrditi da li ima ili nema veze sa matičnom pločom.
Srdačan pozdrav.
On 25-Dec-14 11:19,
[email protected] wrote:
Dragi ,
Na žalost problem koji opisujete nema veze sa matičnom pločom. Shodno tome kontaktirajte proizvođača grafičke karte.
Srdačan pozdrav,
Marko Vezmar
From: Predrag Zivkovic (ACWB)
Sent: 25. decembar 2014 11:08
To: Marko Vezmar (ACWB)
Subject: WTM20141225163002460
Apply date : 2014/12/25 08:30:02(UTC Time)
[Contact Information]
Name :
Email Address :
Country : Serbia[Србија]
[Product Information]
Product Type : Motherboard
Product Model : Sabertooth P67
Product S/N : B3M0AD204689
Date of Purchase : 2011/01/28
[Motherboard Specification]
Motherboard Revision : B3
Motherboard BIOS Revision : 3602
[VGA Card Specification]
VGA Card Vendor : MSI
VGA Card Model : GeForce GTX970 MSI OC 4GB DDR5 Twin Fan
VGA Card Chipset : GeForce GTX970
VGA Card Driver : 347.09 WHQL
[CPU Specification]
CPU Vendor : Intel
CPU Type : i5 2500K
CPU Speed : 3.3Ghz
[Memory Specification]
Memory Vendor : Mushkin
Memory Model : Red Line 1866Mhz
Memory Capacity : 2x4GB
[Add-on Card Specificatio]
Add-on Card Vendor : Creative
Add-on Card Type : Audio
Add-on Card Model : PCI Express X-Fi Titanium
Operating System : Windows 8.1 64bit
[Problem Description]
Before trying to use a GeForce GTX970 based graphics card I used multiple nVidia graphic cards on this motherboard without any issues. With GeForce GTX970 I have encountered a BIOS issue. When the power button is pressed the monitor lights up as to indicate there is a signal coming from the graphics card but the screen stays completely black, BIOS POST bootup sequence is not displayed and there is no way to access motherboard BIOS. The system will hang like this for few minutes, displaying completely black screen without POST information about CPU, memory and IDE devices. After few minutes windows loading screen will appear and windows will load normally. Once booted into windows the system will also function normally but with every restart or power up the system POST will not be displayed and there is no way to access BIOS.
I have encountered this exact same behavior with two different models of GeForce GTX970 based cards leading me to believe the problem is originating from GeForce GTX970 BIOS and motherboard BIOS communication during power up.
The problem presents itself always and on every output on the graphics card the same way, DisplayPort, HDMI or DVI.
All the cards tried with this motherboard were checked and work normally on other systems. All the graphics cards had their BIOS updated to latest iteration.
Predrag Zivkovic | ASUS West Balkans – Service department |
Landline: +381 11 353 3533 | Mobile: +381 60 70 50 201
e-mail:
[email protected]
