Update: The new timeline for opening a case is 30 days after the latest estimated delivery date.
To improve the resolution process for both buyers and sellers, the last day to open an eBay Buyer Protection case is changing from 45 days from payment date to no later than 30 days after actual (or latest estimated) delivery date*. This will give all buyers, international and domestic, the same amount of time after actually receiving or expecting to receive their item, to open an eBay Buyer Protection case. There is a transition period to make this go more smoothly.
The last day a buyer can open an eBay Buyer Protection case for transactions:
before October 26, 2013, is 45 days from payment date or 30 days after actual (or latest estimated) delivery date, whichever is later.
on or after October 26, 2013 with delivery dates on or before November 10, 2013, is December 9, 2013.
with actual or estimated delivery dates after November 10, 2013, is 30 days after actual (or latest estimated) delivery date.
*When we have no shipping or delivery information, we consider the latest estimated delivery date to be 7 days from payment date for transactions between a buyer and seller in the same country, and 30 days from the payment date for buyers and sellers in different countries.