Dear Buyer,
We just checked the order status with our logistics company. There is no information for your order now. It is abnormal that you still haven` t got your order until now.
In order to protect your buyer` s right and you may have already waited a long time, (we are sorry) we suggest to send you a full refund. How do you think?
If you can receive the order after the refund, you can choose to pay us back, or you can keep the item as compensation.
We did not mean to make you wait and have the unhappy experience, but really really sorry for that. Please kindly accept our sincere apologize again.
If you agree, could you please reply us back asap to arrange the full refund? If you do not agree, you can also email us back, we can have other solution for you, okay?
The most important thing is, we beg you, please not not not leave us a negative or neutral feedback before emailing us, okay? We can solve all the problem with a peace way.
Your early reply would be highly appreciated.
Best regards