From EA:
There seems to be a lot of confusion in the original Stats Issue Feedback Thread, so I'm hoping to clarifiy things a little here. Seems most people don't want to dig through 24 pages of posts to find updates and answers to their questions. So I will take the same 4 or 5 questions I see constantly being posted, and answer them there. Please post any feedback, and please keep it constructive.
"Will my stats be updated from the 2 week outage?"
Yes they will. All the stats that were collected over the last 2 weeks were stored, but not processed. The servers are currently trying to process all that information in addition to the current streaming information.
"If the stats are fixed, why have then not updated for me?"
Since the servers are busy chewing on over 2 weeks of information in addition to the current streaming information, it may take up to a week for them to catch up. Please be patient. Over the next week or so, it may appear that the stats are still broken, but i assure you they are processing. It's just goint to take some time to catch up. Please do not spam this thread with "My stats still aren't updating". EA realizes that not everyone is getting noticable updates. They are sporadic at best, but that is due to the fact that the stats servers are 2 weeks behind in the processing. Your stats will eventually update!
"I played on a server, and nothing updated. Why?" "I have 2 servers. One updates, and one does not. Why?"
From what I understand, a server needs to restart in order to start streaming the stats info to EA. If you are on a server that does not appear to be updating at all, ask the server admin to do a restart. If your server has been restarted and still doesn't update, it's likely because it happens to be at the back of the queue for stats. Once the servers chew through the last 2 weeks worth of stats info, and the server has been restarted, everything should function normally. If the server has not restarted, I do not know if those stats are safe. There has been no official word from EA on that matter, so we will have to wait and see.
"Will the stats from the 2 week outage be processed before current stats?"
In theory, yes. But the funny thing about computers is that sometimes they don't always function like you expect them too. So you may see a few new stats processed before the old ones. EA has not given a clearcut answer on this question, but logic dictates that this is how it should work. There may be a few exceptions though, so don't come yelling at me if it doesn't work that way for you.
"What caused the outage?"
EA has not yet put together a report on this. They are waiting until the stat servers get caught up with processing all the stats, and then they will comment officially on this matter. Violet says she will update us when she gets that info.
I hope this answers a few of the most common questions, and saves you from digging through a 24 page thread for these answers. Please do not spam the forums with these questions as they have now been answered for you in a central location. Let me know if I have missed anything important, and I will add it to this post. Happy gaming!
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